Project Risk Management: What Could Go Wrong?
Experience risk management beyond the register. Learn to spot risks early, ask better questions, and lead with confidence
🚀 Welcome to Your Interactive Learning Journey
Early in my career, I thought I had risk management nailed. I ran the right workshops, filled out the risk register, colour-coded everything red, amber, green, and listed out every mitigation action. It looked complete.
But during one rail project, we missed something simple but important. We'd followed the process, but we hadn't looked beyond the project. This mindcast shows you what really matters in risk management, beyond the register.
🎯 What you'll discover:
- Real risk scenarios through an interactive phone simulator
- A practical 5-step process for managing risks that actually works
- Sources and categories to understand where risks come from
- Psychology of risk like risk theatre and the green watermelon effect
- Response strategies for threats and opportunities
- Your risk management maturity and personalised recommendations
How this works:
- Start with the rail testing story and make key decisions
- Learn what risk management really means (threats and opportunities)
- Master the 5-step process that works in reality
- Explore sources, categories, and real-world challenges
- Practice response strategies through interactive scenarios
- Test your knowledge and assess your current reality
📱 Works on: Desktop, tablet, mobile
🚇 Works offline: Once loaded, use it anywhere
💡 Flexible: Jump to any section that interests you
🚂 The Rail Testing Machine Story
Early in my career, I thought I had risk management nailed. I ran the right workshops, filled out the risk register, colour-coded everything red, amber, green, and listed out every mitigation action. It looked complete.
But during one rail project, we were testing a new machine and we missed something simple but important. We'd followed the process, but we hadn't looked beyond the project. We didn't stop to ask how our work might affect the operations team or what the wider impacts could be.
Some of those risks did materialise. It wasn't just operational disruption, it could have easily become reputational too. We weren't far off making the news.
That experience showed me that you can follow the process and still get caught out. Because risk management isn't just about ticking boxes. It's about thinking wider, asking better questions, and including the right people in the conversation.
Experience Three Key Decisions
Step into the critical moments and see how different approaches to risk management affect your project outcomes.
🎯 What Is Risk Management?
When we talk about project risk management, it's easy to jump straight to logs and templates, but it starts with mindset.
"Risk management is a process that allows individual risk events and overall risk to be understood and managed proactively, optimising success by minimising threats and maximising opportunities."
Association for Project Management (APM)
When we look into the future, we can't always predict how things will play out. But in every walk of life, we try to guess what might go wrong. If the chance of something going wrong is high, we usually do something about it: we adapt, prepare, or change course.
That's the heart of project risk management. It's not about spreadsheets or processes. It's about asking the right questions early enough to give your team a better chance of success.
In simple terms:
Risk management is about exploring uncertainty so we can act before things go wrong or seize a chance to make things go right.
📊 What Is a Risk?
In simple terms, a risk is something that might happen and could affect your project.
⚠️ Threats (Things That Could Go Wrong)
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Something going wrong, like a delay, extra cost, or missed deadline. If a threat actually happens, it turns into an issue that you need to manage right away.
Example: "Our key supplier might be late with deliveries" becomes an issue when they actually are late.
✨ Opportunities (Things That Could Go Better)
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Something going better than expected, like finding a faster way to deliver or saving money.
Example: "We might finish early if the weather holds" or "A new technology could halve our costs."
Good risk management means staying alert to both sides: stopping problems before they hit, and spotting ways to make the project even better.
💡 Why Risk Management Matters
Projects rarely run in a straight line. Unexpected issues, delays, and changes are part of the territory. But many of them are avoidable or at least manageable, if spotted early.
That's where risk management comes in. When done well, it helps you:
- Avoid nasty surprises that derail progress
- Make smarter decisions with better foresight
- Get ahead of problems, not just react to them
- Spot opportunities to deliver better, faster, or cheaper
- Build trust with teams and stakeholders by showing you're thinking ahead
Risk management isn't extra admin. It's how we lead with clarity.
🔄 A Simple Risk Management Process
You don't need to be an expert in risk. You just need a process that makes sense and works in real life. Here's one I use across most of my projects, from railway upgrades to construction projects.
How It Flows
Click image to zoom • Each step builds on the previous one
1️⃣ Spot the Risk (Identify)
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What this means: Finding and documenting potential risks before they become problems. You're actively looking for what could go wrong (threats) or what could go better than expected (opportunities).
Start simple. In your next team meeting, ask:
- "What could go wrong here?"
- "What assumptions are we making that might not be true?"
- "What would we regret not preparing for?"
- "What's the one thing that could catch us off guard?"
- "What happened on similar projects?"
Get different perspectives: Talk to your delivery teams, they know where things usually break. Chat with suppliers, they've seen this movie before. Check in with stakeholders, they understand the politics and constraints you might miss. Don't forget end users, they often spot practical risks that technical teams overlook.
Write everything down: Ideally in a risk log, think of it as your project's worry list. It doesn't need to be sophisticated. Even multi-million pound programmes can work with a simple spreadsheet. What matters is that it's visible, updated, and used.
2️⃣ Understand It (Assess)
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What this means: Working out which risks to lose sleep over. This isn't about precise percentages or complex matrices.
Three simple questions:
- How likely is it to happen? Almost certain, quite possible, or unlikely but worth watching?
- How bad would it be if it did? Showstopper? Major delays? Or just a minor hassle?
- When might it hit? Next week or in three months? Near-term risks need immediate action.
Think about it like this: Would I need to call my boss immediately, mention it in the weekly report, or just handle it myself? That printer risk? Probably not worth your time. That specialist resource leaving? Yeah, let's talk about that one.
3️⃣ Decide What to Do (Respond)
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What this means: Every significant risk needs a response, not just documentation.
For threats (things that could go wrong):
- Avoid it: Change the plan so the risk disappears
- Reduce it: Make it less likely or less painful
- Transfer it: Share the risk with someone else
- Accept it: Sometimes you just have to live with it (but monitor it)
For opportunities (things that could go better):
- Exploit it: Make sure the opportunity happens
- Enhance it: Increase the probability or positive impact
- Share it: Partner with others to maximise the benefit
- Accept it: Be ready to take advantage if it happens
Key point: Take action, not just writing "monitor and review" next to every risk.
4️⃣ Assign Ownership (Allocate)
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What this means: This is where most risk management falls apart. If no one owns it, no one manages it.
The principle: Every significant risk needs a name next to it. Not "the team", not "TBD", but an actual person who'll be accountable if it happens.
They don't have to fix it alone, but they need to track it, update it, and raise the flag if it's getting worse. People are happy to own risks when they understand why it matters and have the authority to do something about it.
Have a conversation: "This could really impact your area, would you be best placed to keep an eye on it?"
5️⃣ Review Regularly (Monitor)
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The truth: Most risk registers die after the first month. They get created with enthusiasm, then sit untouched while real risks evolve and new ones emerge.
Make it easy: Build risk reviews into your existing rhythm. Take 10 minutes in your weekly team catch-up:
- "Any new risks emerged this week?"
- "Any of our existing risks getting worse?"
- "Any we can close off?"
Keep it conversational. Informal risk chats over coffee often surface more real concerns than formal monthly risk reviews.
Remember: risks are dynamic. That supplier risk that seemed minor when you had six months? It's critical when you're six weeks from delivery.
📊 Where Do Risks Come From?
Most risks have common origins. Understanding these sources helps you know where to look when identifying potential problems or opportunities.
Five Common Sources
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💭 Assumptions
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What they are: Things we believe are true, but haven't confirmed.
Example: "We'll get the permits in time."
Why it matters: Untested assumptions can become major problems when they turn out to be wrong.
❓ Uncertainties
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What they are: Areas where the outcome is unclear.
Example: "We've never worked with this supplier before."
Why it matters: Lack of experience or information creates unpredictability.
🌫️ Unknowns
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What they are: Things we simply can't foresee.
Example: "What if new regulations are introduced halfway through?"
Why it matters: Some risks can't be predicted, but you can build flexibility to respond.
⛓️ Constraints
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What they are: Time, money, resources or dependencies that limit flexibility.
Example: "We only have one weekend access window."
Why it matters: Tight constraints reduce your options and increase vulnerability.
📚 Past Patterns
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What they are: Known issues from similar projects that resurface if ignored.
Example: "It's gone wrong before, are we doing anything differently this time?"
Why it matters: History tends to repeat itself unless you learn from it.
🗂️ Risk Categories
To help teams think more broadly about what might go wrong (or right), it helps to group risks into a few common categories. Use these as prompts to ask better questions:
🎯 Delivery Risks
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What they are: The classic ones: delays, budget overruns, scope creep, or poor quality.
Why they matter: These are the things most people think of first when considering project risks.
Examples: "Supplier delay could push our delivery by 2 weeks" or "Scope creep threatens our budget."
👥 People Risks
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What they are: Projects rely on people. This includes availability, skills, morale, or changes in team members.
Why they matter: Losing a key person mid-project can have a bigger impact than a missed milestone.
Examples: "Key engineer might leave" or "Team lacks experience in this technology."
⚙️ Operational Risks
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What they are: Risks that affect the day-to-day running of services, systems, or business operations.
Why they matter: In my railway story, we missed risks that impacted the operational team and it nearly caused much bigger problems.
Examples: "Testing disrupts live services" or "New system conflicts with existing processes."
🌍 External Risks
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What they are: These come from outside the project's control: weather, supply chain issues, new regulations, political changes.
Why they matter: External risks are harder to influence but can have massive impact.
Examples: "Weather delays outdoor work" or "New regulation changes requirements."
📰 Reputational Risks
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What they are: These are about perception. If something goes wrong, who will hear about it? Will it damage trust?
Why they matter: In my railway project, it wasn't hard to imagine our testing incident ending up in the Evening Standard.
Examples: "Service failure makes headlines" or "Safety incident damages public trust."
Remember: Use these categories as a guide to help you think wider, not as a checklist but as prompts to ask better questions.
🧠 Psychology of Risk
Risk management isn't just a process, it's a human challenge. Understanding why we behave the way we do around risk helps us manage it better.
Risk management is as much about human psychology as it is about process. Here are five patterns I've seen repeatedly.
📋 The Forgetting Curve
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Why it happens: We create risk registers with good intentions, but our brains prioritise immediate tasks. Within weeks, it becomes "out of sight, out of mind." We naturally avoid things that remind us of uncomfortable uncertainties. I once inherited a project where the risk register still listed "Easter holidays might affect progress". It was October.
What you can do: Anchor risk reviews to something you already do. Weekly stand-up? Monthly review? Make it a 10-minute ritual, not a separate meeting. Ask: Any new risks? Any getting worse? Any we can close?
😰 Fear of Looking Incompetent
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Why it happens: In steering committees, everyone often knows the deadline is impossible, but no one wants to be the person who raises it. One PM told me: "If I flag too many risks, they'll think I can't handle the project." This is about psychological safety and impression management. We'd rather appear in control than admit uncertainty.
What you can do: Reframe risk-raising as responsible leadership, not weakness. Try saying: "This might go wrong and here's what we're doing about it." That's confidence, not incompetence.
🍉 The Optimism Bias
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Why it happens: Everything's green on the outside (the status reports) but red on the inside (reality). I've seen projects report green status right up until the week they failed. Why? Because admitting yellow or red means uncomfortable conversations today, while keeping it green means you can defer that pain until tomorrow. Our brains are wired to underestimate bad outcomes.
What you can do: Create a culture where raising concerns is valued, not punished. Celebrate when risk management prevents problems. Make honesty safer than optimism.
🎭 The Illusion of Control
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Why it happens: We run the workshops, fill the templates, update the logs. But is anyone actually doing anything different? I've been in projects where we spent more time formatting the risk register than actually managing risks. Perfect heat maps, pristine documentation, but when a real issue hit? "Oh, we never saw that coming." The process gives us comfort even when it doesn't give us results.
What you can do: Ask yourself: "Did our risk process actually help us make a better decision this week?" If not, simplify it. The best risk management happens when teams treat it as part of delivery, not an isolated task.
🏓 Diffusion of Responsibility
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Why it happens: "That's a technical risk, not a project risk." "That's a business risk, we only manage delivery risks." "That's a supplier risk, not our problem." I've watched critical risks bounce between departments like a hot potato while everyone argues about whose register it belongs in. When everyone's responsible, no one is.
What you can do: Put an actual name next to each significant risk. Not "the team", not "TBD", but a real person. Give them the authority to act if it materialises.
In reality, the best risk management happens when teams treat it as part of delivery, not an isolated task. Strong PMs surface risks early and create space to deal with them.
Here's how to put this into practice:
🧠 The Science Behind It
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Risk management isn't just a process, it's a human challenge. We're better at spotting short-term risks than long-term ones.
Research in Neuroscience & Biobehavioral Reviews confirms that we place less weight on future risks, a concept known as temporal discounting (Peters & Büchel, 2011). If something feels far away in time, our brain treats it as less urgent or important.
That's why near-term risks get more attention than long-term threats. If you only focus on what's immediately in front of you, you miss the bigger risks building up.
🎨 Making Risks Feel Real
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The project manager's job is to help the team visualise the future, to make abstract risks feel real enough to act on.
Ask vivid, time-based questions:
- "Think about the week before go-live, what could throw us off track?"
- "What would we regret not preparing for?"
- "What's an assumption we're treating as fact?"
Use relatable timeframes: Instead of "Q4 risk", say "This might affect our Christmas shutdown and what would that mean for us?"
By painting the picture together, you help the team prepare with clarity, not fear.
🎉 Celebrate Wins
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Here's something we rarely do: celebrate when risk management actually works. When you avoid a major issue because someone spotted it early, that's a win. When an opportunity gets exploited and delivers extra value, that deserves recognition.
Calling out these successes helps teams see the value in the process. "Remember that supplier risk we flagged? Good thing we had that backup ready."
This isn't just feel-good stuff. It's how you build a culture where risk management is valued, not seen as admin.
🔍 Regular Reflection
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Risk management can become challenging, especially when things get difficult. At key checkpoints in your project: after major milestones, at stage gates, or quarterly, take time to reflect:
- Is our risk process actually helping or just creating paperwork?
- What risks did we miss, and why?
- What did we worry about that never materialised?
- Are we learning from near-misses or just moving on?
This reflection stops you falling into the trap of just going through the motions. If your risk process isn't helping you make better decisions, change it. The goal is to manage uncertainty, not to have perfect documentation.
🛠️ Response Strategies
Every significant risk needs a response, not just documentation. Here are the strategies you can use when deciding what to do about a risk.
The key is taking action. Not just writing "monitor and review" next to every risk (we've all done it).
For Threats (Things That Could Go Wrong)
🚫 Avoid It
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What it means: Change the plan so the risk disappears completely.
Example: Dependent on third-party deliverables you can't control? Bring that work in-house to eliminate the dependency if viable.
When to use: When you can remove the risk entirely without compromising the project.
⬇️ Reduce It
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What it means: Make it less likely to happen or less painful if it does.
Example: Worried about a supplier? Build in buffer time or line up a backup.
When to use: When you can't eliminate the risk but can decrease its probability or impact.
↔️ Transfer It
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What it means: Share the risk with someone else (usually through contracts or insurance).
Example: Include warranty provisions in the contract to transfer defect risks to the vendor.
When to use: When another party is better placed to manage the risk or absorb its impact.
✓ Accept It
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What it means: Sometimes you just have to live with it. But monitor it.
Example: Weather risks for outdoor work might just have to be accepted with contingency time built in.
When to use: When the cost of addressing the risk outweighs the potential impact, or when no other options exist.
Important: Accepting doesn't mean ignoring. You still need to monitor it.
For Opportunities (Things That Could Go Better)
🎯 Exploit It
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What it means: Make sure the opportunity happens. Lock it in.
Example: Found a faster delivery method? Restructure the plan to guarantee you can use it.
When to use: When you can make the opportunity certain rather than just possible.
⬆️ Enhance It
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What it means: Increase the probability or positive impact of the opportunity.
Example: Early finish looking possible? Add resources to make it more likely.
When to use: When you can invest to increase the chances or benefits of the opportunity.
🤝 Share It
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What it means: Partner with others to maximise the benefit.
Example: Potential to deliver a new capability early? Partner with another team who can help resource and benefit from it.
When to use: When collaboration can amplify the opportunity's value.
✓ Accept It
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What it means: Be ready to take advantage if it happens, but don't force it.
Example: If conditions align perfectly, we could save budget. Monitor and be prepared to act if the opportunity arises.
When to use: When the opportunity is uncertain but you want to be ready to capitalise if it occurs.
✅ Knowledge Check
Test your understanding of risk management. Choose the best answer for each question.
Question 1:
According to the APM definition, risk management is primarily about:
Question 2:
Which step involves working out which risks deserve your attention?
Question 3:
Your key supplier might be late with critical deliverables. You decide to identify a backup supplier and build in buffer time. What strategy are you using?
Question 4:
Your testing could disrupt live operations and potentially make headlines if something goes wrong. Which two risk categories are most relevant?
Question 5:
According to the neuroscience research mentioned, what natural bias affects our risk perception?
🌟 Your Reality
Answer these questions about your current risk management approach. Be honest. This isn't about what should be, it's about what is.
Assess Your Risk Management Maturity
Move each slider to reflect your reality:
Your Maturity Level
Your Action Commitment
Reflect on your reality and plan how you'll strengthen your risk management:
Question 1:
Based on your assessment, what's one concrete action you'll take this week to improve your risk management?
Question 2:
What question will you ask your team to surface risks they might be hesitant to raise?